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FAQs 

 

Yes, click here to register now.

Yes, registered buyers can have private viewings of any lots upon application. Please contact us via email or phone for further information. [email protected] 01704 829191
No, buyers can bid and buy as many lots as they like.
All lots are brand new unless they state in their description they are pre-owned or vintage.
A multiple lot means that there is more than one lot available to the highest bidder, however, once the highest bidder has decided how many lots they want then the remaining lots will stay for sale at the hammer price. The remaining lots will be available for all registered buyers to add to their account in the following days after the auction has ended but once they are sold there will be no more available.
The estimates are calculated through selling similar lots at our live auctions over the past several years, however, every auction is different and hammer prices can understandably be much higher or lower on occasion depending on buyers' demand for the lot.
Autobid is a great feature for buyers as it allows you to set the highest amount you are willing to pay; if somebody outbids you the website will automatically bid on your behalf using the smallest increment set. 
Yes, buyers’ invoices will be generated and charged to the buyer's payment details automatically. In the case that the payment does not clear, we will contact the buyer to make an alternative payment. Please note that buyers who do not settle their invoice within 72hrs will be struck from the registration list and banned from registering for future auctions.
No, if buyers wish to pay by alternative means they must contact us via email immediately after the auction has ended otherwise we will proceed to charge the registered card.
Under the Data Protection Act, no buyers' details including email addresses, delivery addresses and payment details will be passed to third parties. Only the merchant provider who processes the payments hold these details and WLC Auctions will have no direct access to them.
All watches come complete with a 1-year warranty boxed and original paperwork if stated in the lot description.
All jewellery is hallmarked in the UK and comes with a 1-year warranty.
Yes. All diamond jewellery is supplied with an independent certificate of authenticity, along with a replacement insurance valuation.
Yes. Rings can be resized free of charge. Simply contact us by email or phone once the lot has been paid for, and we’ll arrange the adjustment for you.
All consumer electronic lots come with a one-year warranty provided directly by WLC Auctions, starting from the invoice date.. 
Each lot will state the delivery method. All high-value lots will be sent by Royal Mail Special Delivery. All other lots are delivered by DPD using their secure PIN service, which the buyer must provide on delivery to ensure the goods are received safely.
Your goods will be delivered to the address you registered with your account.
However, for jewellery, watches, gold, and any high-value lots over £500, delivery must be made to the billing address of the payment card and will be sent via Royal Mail Special Delivery for security.
We aim to deliver all lots within four working days of cleared payment. Buyers will be notified by phone or email with their expected delivery date and time.
In the rare event that an item arrives damaged, please contact us by email within 24 hours of receiving the lot. Include full details and clear photos so our team can assist you promptly.
Yes. Delivery charges are shown on each individual lot listing. All delivery fees are set strictly in line with the courier’s charges — WLC does not add any profit to postage or shipping costs.

Some lots have a combined postage option, which means you pay a reduced rate per lot when you win multiple items that are grouped together.

Here's how it works:

  • Each lot has a standard postage fee and a lower combined postage fee set by the auctioneer.
  • When you win several lots that are part of the same combined postage group, every lot is charged at its combined rate — not the standard rate.
  • If you only win one lot, the standard postage fee applies.

Example: You win 6 lots, each with a standard postage of £20 and a combined postage of £5:

  • Without combined postage: 6 × £20 = £120
  • With combined postage: 6 × £5 = £30
  • You save £90

The final invoice clearly itemises all postage charges so you can see exactly what you're paying.

Yes. We offer finance through Kandoo, a regulated credit broker that provides flexible payment options. We recommend having your finance approved before bidding, as applications do not affect your credit score.
You may be asked to complete 3D Secure when registering, even if you’re not making a purchase. This is a standard security step required by our payment gateway, Barclays, to verify buyers and help prevent fraudulent activity. It ensures your details are fully protected before taking part in our auctions.Click here for more information on How to Bid